Free Shipping on US Orders Over $150

Return Policy

Returns & Exchanges

We hope you love the items you purchased from us as much as we do. If you are not satisfied with your purchase, you may return items within 14 days of receipt for a refund in the original form of payment, minus shipping charges ($7.95 flat rate from the continental United States, $10.95 from AK and HI, and $19.95 from all other countries).  Final sale items may not be returned or exchanged, and these will be clearly noted on the product detail page.

Returns

Items must be returned in original condition (unworn, unwashed, and unaltered) with security tag and all other tags attached, preferably in the original plastic bag. Items that do not meet these criteria may not be accepted for returns. All returns must include a Return Authorization Form. To initiate a return and receive this form, along with a pre-paid shipping label, please e-mail help@serenawilliams.com with your name, e-mail, and Order ID#.

We are unable to issue return shipping labels outside of the 48 contiguous states at this time, so if you are mailing in a return outside of the continental United States, you may use a reliable shipping carrier of your choice.

Once we have received your return, it will be processed within 2-3 business days. Credit card refunds may take up to 10 business days to be processed by your bank and can be highly variable.

Exchanges

We’re happy that you love your items from us, and are happy to assist with exchanges if you need a different size/color/item/etc. You can exchange your item within 14 days of receipt.

If you would like to exchange an item, contact customer care at help@serenawilliams.com to receive a one-time free shipping code for the new item and initiate a return of the previous item using the same returns process outlined above.  We recommend that you use this free shipping code to place a new order for the item you want before returning your original purchase to ensure availability in your size. We are not able to hold merchandise for customers.

Once we have received your return, we will process a refund for the returned item.

Need more help?  Please feel free to contact us at help@serenawilliams.com with any additional questions.

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